in this article, we take a closer look at the different types of communication and how to strengthen your skills in each. it can be helpful to support verbal communication with both nonverbal and written communication. nonverbal communication is the use of body language, gestures and facial expressions to convey information to others. throughout the day, as you experience a range of emotions (anything from energized, bored, happy or frustrated), try to identify where you feel that emotion within your body.
if you find certain facial expressions or body language beneficial to a certain setting, use it as a guide when improving your own nonverbal communications. because you do not have the nuance of verbal and nonverbal communications, be careful when you are trying to communicate a certain tone when writing. getting a third-party perspective can help you decide whether the visual adds value to your communications. for example, if you are displaying a chart with unfamiliar data, be sure to take time and explain what is happening in the visual and how it relates to what you are saying.
by learning more about how we use non-verbal communication, you will be better able to master yours and ensure that you are conveying your message exactly the way you wish to. while speaking, it shows that you are connecting with the listener, and in cases where you are delivering unpleasant news, is doubly important. being able to tell someone an unpleasant message while looking them directly in the eye shows that you respect them and are an honest and sincere person.
if you are talking with developers about specific aspects of code, you should use different terms than when talking to the marketing team about new developments within the app. if you sense that there is a miscommunication happening, or just starting, nip it in the bud with a quick verbal chat and you’ll save a lot of time and frustration for all parties. as more and more people and organisations use these channels of communication, the more we are used to, and even dependent upon, using visual communication to stand out in a crowded platform. while it is tempting to include visuals to add a bit of diversity and interest, you should consider what they bring to the table.
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