a good retail employee will be able to communicate to a customer well, while understanding their needs. retail employees will also need some degree of numerical skills to understand sales forecasts and targets. if you are to be an exemplary and valued member of a retail team, it is vital that you have great product knowledge. each company will have variance on what kind of testing they use, so be sure to enquire so that you can prepare and practice appropriately.
for example, some parts of the testing may be timed, or will require a calculator, so it’s important you get used to practicing within these conditions. a blend of social skills, emotional intelligence, resilience and self-motivation will be some of the key character traits that a retail recruiter will be looking for in a prospective candidate. in a similar way, becoming used to reading through text and then getting someone to test you on what you have just read will help. aptitude testing gives retailers a better chance of retaining their workforce for longer, and also employing representatives for the brand that will entice a customer base to continue to shop in person. this will enable a member of retail staff to perform the main purpose of their job; to sell product.
read our faqs, learn about the assessments, and get tips on how to prepare. pre-employment testing helps retailers identify and hire applicants who have the aptitude to excel in the role as well as the personality fit to remain in the role long term. by highlighting candidates who have the learning ability to take to the training and the personality to be comfortable in the role, testing can help reduce turnover and increase productivity. many retailers use the criteria basic skills test (cbst) to measure attention-to-detail, basic literacy and numeracy, and trainability. retailers also often use our personality tests — specifically the customer service aptitude profile (csap) or the sales achievement predictor (salesap) — to screen sales associates to determine who has the right mix of customer service and sales-oriented traits.
for management and supervisory positions, the criteria cognitive aptitude test (ccat) is recommended. the ccat is an aptitude test that is often used for upper level positions to assess problem solving and critical thinking abilities. the epp measures a candidate’s personality and compares it with traits that have been correlated with success in managerial roles. criteria’s aptitude, personality, emotional intelligence, and skills tests are rigorously validated to predict the results that matter: actual on-the-job performance. applicants take tests remotely with a click of a button, and results are instant. on-demand assessment™ and criteriasm are trademarks of criteria corp. mrab copyright ©2006 harvard university (patent pending) is licensed exclusively by criteria corp.
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