according to the american psychological association, or apa, communication is critical to the success of programs and policies in the workplace. according to the apa, the importance of communication skills in business management is evident in two ways: top-down communication and bottom-up communication. business managers also need to be able to communicate employing a number of different strategies, including in large groups, face to face, online and in writing. further, the management skills advisor website suggests that managers have an “open door policy” by which they encourage employees who need to communicate with them to do so often. it’s important that managers have a keen understanding of what subjects need to be communicated to which people in an organization.
communication traits of successful business managers include being able to listen to others’ ideas well and respond to them appropriately and clearly. managers also need to understand both verbal and nonverbal communication and about the messages that both send. finally, business managers should be able to communicate well during emergencies or in less-than-ideal situations; they must also know how to communicate bad news, such as a firing, with tact. miranda morley is an educator, business consultant and owner of a copywriting/social-media management company. in rhetoric and composition from purdue university calumet.
all organized activity in a company relies on the process of business communication. written communication is great for keeping a paper trail of decisions and actions made as well as for putting together strategies and plans in place. the benefits of emails and messages lie in the ability to lead private conversations in a busy office environment, as well as sharing a message with many people—from a few to hundreds—all at once. documenting activities that impact other people and departments is a crucial part of a well-oiled business communication system. without the right processes and tools in place, the flow of information is interrupted and people are left in the dark.
with a business communication system in place, companies can reduce digital distractions and create space for ideas and thinking. a solid business communication process is essential for the happiness of your employees and customers. here are the steps you can follow to ensure a successful business communication process. a large global enterprise will probably use all of the listed methods of communication and have dedicated teams for many of them. as a result, you’ll see happy, productive people excited to work on projects and create meaningful results for the benefit of everyone involved.
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