listening is one of the most important skills you can have. turn it around and it reveals that when you are receiving directions or being presented with information, you aren’t hearing the whole message either. by becoming a better listener, you can improve your productivity, as well as your ability to influence, persuade and negotiate. the way to improve your listening skills is to practice “active listening.” nor can you allow yourself to get bored, and lose focus on what the other person is saying. it feels like talking to a brick wall and it’s something you want to avoid.
using body language and other signs to acknowledge you are listening can also help you to pay attention. it may help to practice mindful listening if you find that you lose focus regularly. this may require you to reflect on what is being said and to ask questions. is that what you meant?” it takes a lot of concentration and determination to be an active listener. this site teaches you the skills you need for a happy and successful career; and this is just one of many tools and resources that you’ll find here at mind tools. we’re always striving to improve your experience on the platform and we’d love to hear your feedback on some new and existing designs.
as a result, communication breaks down and the sender of the message can easily become frustrated or irritated. this is not surprising when you consider that good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work. hearing refers to the sounds that enter your ears. listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. the most basic and powerful way to connect to another person is to listen. of this, research shows that an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing.
it is worthwhile, therefore, taking a bit of extra time to ensure that you listen effectively. we should try to focus fully on what is being said and how it’s being said in order to more fully understand the speaker. to improve the process of effective listening, it can be helpful to turn the problem on its head and look at barriers to effective listening, or ineffective listening. generally we find it easier to focus if the speaker is fluent in their speech, has a familiar accent, and speaks at an appropriate loudness for the situation. it is more difficult, for example, to focus on somebody who is speaking very fast and very quietly, especially if they are conveying complex information. finally, it is important not to jump to conclusions about what you see and hear.
becoming an active listener 1. pay attention 2. show that you’re listening 3. provide feedback 4. defer judgment 5. respond appropriately. listening is the ability to accurately receive and interpret messages in the communication process. listening is key to all effective communication. active listening can be developed with practice. listen consciously and improve your communication, avoid misunderstanding and enjoy better relationships., what is active listening in communication, listening skills pdf, listening skills pdf, types of listening skills, active listening techniques.
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