the receptionist test evaluates a candidate’s ability to be the first point of contact for a business, including taking responsibility for greeting visitors, answering calls and emails, scheduling appointments, and performing other administrative duties. this test requires candidates to demonstrate their abilities in real-world scenarios by answering a series of multiple-choice and fill-in-the-blank questions. our sample questions are free for companies to use on a trial plan. you are on the support team for a cable/internet company and you have received the following email from a customer, mike smith: i am very upset that your installation tech did not come to my home today at the appointed time. i was told he should arrive between 12:00 and 5:00. he didn’t get here until 5:45. i could have just stayed at work since i normally get home at 5:30. this is not a good way to start my new service with you and i am already considering canceling! an elderly customer calls with a problem finding some product information on your company’s website. the information he’s looking for is too long and complicated to share over the phone.
our tests are designed to put candidates into either the pass group or the fail group so you can find the best candidates faster. change the pass/fail scores, time requirements, and more. because we test performance and skills (not information), we allow the use of online resources, just like in real life. get an overview into the percentage of passes and fails. if you spot an answer somewhere online, we’ll give you a refund. these premium questions are included in this pre-built test and can be added to any multi-skill test. testing of these skills is covered in this pre-built test because they’re closely related. if you want help with building a custom test or inviting candidates, we’ll handle everything for you.
have you been invited to take a criteria assessment? as the first point of contact at a company, receptionists often serve as de facto “brand ambassadors” for an organization. despite the importance of the role, however, turnover is a persistent challenge in front desk positions at many organizations. receptionists can also count on a good deal of job security, as their services are consistently needed. the job field is expected to expand at a healthy clip over the next decade, especially in fields such as healthcare, where familiarity with specialized terminology will be an asset for receptionists.
previous experience in a similar role can be beneficial, but most training can be done on the job — provided the applicants have basic job readiness skills such as good oral comprehension and expression, and written communication skills. applicants should also have a robust understanding of the company, especially for niche industries. since basic skills are also crucial for success in a receptionist position, employers also use the criteria basic skills test (cbst) to ensure that new hires for this position can communicate clearly, pay attention to detail, and possess basic math and verbal skills. if you’re an employer interested in previewing these tests, start a 21-day free trial or book a consultation to learn more. on-demand assessment™ and criteriasm are trademarks of criteria corp. mrab copyright ©2006 harvard university (patent pending) is licensed exclusively by criteria corp.
the receptionist test evaluates a candidate’s ability to be the first point of contact for a business, including taking responsibility for greeting visitors top skills and abilities: oral comprehension; oral expression; active listening; communicating with supervisors, peers, or subordinates; interacting with receptionist – 328150 practice tests 2019, receptionist technical practice questions, receptionist tutorials practice questions and explanations., receptionist test questions and answers, receptionist test questions and answers, receptionist aptitude test pdf, medical receptionist assessment test indeed, medical receptionist practice test.
this medical receptionist test assesses whether job candidates can create a welcoming and calm environment for patients, as well as being as efficient as skills communicate by telephone. liaise via telephone by making and answering calls in a timely, professional and polite manner. adhere to organisational help to prepare yourself for real life tests by taking our targeted online receptionist quiz., interview questions for receptionist, free medical receptionist assessment test, front office assessment test, veterinary receptionist aptitude test. what is a receptionist skills test? what skills should a receptionist have? what is the most important skill that is required of a receptionist? how can i improve my receptionist skills?
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