having oral communication skills is a must if you want to establish rapport with your customers and provide a good service. presentation skills are also about how you present your ideas and intentions in the workplace, or about how you present yourself in a job interview. at the same time, it makes it possible for you to see beyond what a person is saying and right into what they mean, or feel. respect is one of the fundamentals of successful communication and the communication skill to bring along on the job interview.
confidence is a character trait that shows you’re sure about your words, actions, and decisions – and that’s something people respond to positively. it also proves that you are confident to accept your mistakes and take responsibility for your actions. listening is literally half of the communication process – just like it takes two to tango, it takes a clear speaker and an active listener for effective communication to happen. these observations can help you pinpoint the nonverbal cues that have a positive and negative effect on communication and can be a good starting point for you to improve your nonverbal communication skills. want to start your career on the right track?
you’ll be able to communicate your message more clearly and you’ll find that people are more willing to tell you information they otherwise wouldn’t have. positive eye contact lets the other person know that you are interested in their message and what they have to say. the benefits of written communication is that it give you more time to craft the message and can get other people to read over it before you send it. verbal communication should be short and specific, tailored to the audience you are speaking to.
if you say their name with the right inflection, it conveys a lot of positive feelings for them and it shows that you are listening to what they are saying. for the communication process to be useful, use of language, jargon and ideas should be understood by the audience. patience is another key skill of good communication in the workplace and for career progression. on the other hand, if you can be positive, proactive and informative in your communication, then you can win your audience’s attention, trust and respect.
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