in preparing for my fall course: communications for professionals, i’ve been thinking more and more about the different types of communication. it can be face-to-face, over the telephone, via skype or zoom, etc. regardless of the type, it is not just about the words, it is also about the caliber and complexity of those words, how we string those words together to create an overarching message, as well as the intonation (pitch, tone, cadence, etc.) and when occurring face-to-face, while the words are important, they cannot be separated from non-verbal communication. what we do while we speak often says more than the actual words. for example, if you’re engaged in a conversation with your boss about your cost-saving idea, it is important to pay attention to both the their words and their non-verbal communication. whether it is an email, a memo, a report, a facebook post, a tweet, a contract, etc. all forms of written communication have the same goal to disseminate information in a clear and concise manner – though that objective is often not achieved. thus, there are two things to remember: first, write well – poorly constructed sentences and careless errors make you look bad; and second, ensure the content of the message is something you want to promote or be associated with for the long haul.
active listening, however, is perhaps one of the most important types of communication because if we cannot listen to the person sitting across from us, we cannot effectively engage with them. think about a negotiation – part of the process is to assess what the opposition wants and needs. think about it, televisions are running 24/7, facebook is visual with memes, videos, images, etc., instagram is an image-only platform, and advertisers use imagery to sell products and ideas. think about from a personal perspective – the images we post on social media are meant to convey meaning – to communicate a message. others are carefully curated to tug on our heartstrings – injured animals, crying children, etc. however, i encourage you to think about how you communicate. what nonverbal cues do you use when you are disinterested? are you a good listener? understanding how you communicate is the first step to communicating more effectively. there are a variety of credit and non-credit course available to help you improve your communication skills, including our non-credit series.
thus, several different methods of communication exists and the determination of the method that is right for the organisation is a vital decision that needs to be taken. a vital organisational function is served by it as it helps in the construction of common meanings for the individuals in the organisation. such methods of communication is indispensable for any formal business communication and also for the issue of legal instructions. the use of oral communications is made in discussions as well as conversations that are informal and causal.
verbal communication makes the conveying of thoughts faster and easier and is the most successful methods of communication. you need to be aware of the nonverbal communication. a change in our emotional state is visible in the change of our facial expression. a significant component of nonverbal communication is the way something is said, instead of what is said actually. the chosen methods of communication depends on the situation.
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